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Notice of Nondiscrimination

Pathfinder, Inc. complies with all civil rights provisions of federal statutes and related authorities that prohibit discrimination in programs and activities receiving federal financial assistance. Therefore, Pathfinder, Inc. does not discriminate on the basis of race, sex, color, age, national origin, religion, or disability in the admission, access to and treatment in Pathfinder, Inc.’s programs and activities, as well as Pathfinder, Inc.’s hiring or employment practices.

Complaints of alleged discrimination and inquiries regarding Pathfinder, Inc.’s nondiscrimination policies may be directed to the Title VI Coordinator.

To file a complaint, contact:
Lindsey Lang, Title VI Coordinator
Pathfinder, Inc.
2520 West Main Street
Jacksonville, AR 72076
Phone: (501) 982-0528 (Voice/TTY 711)
Email: lindsey.lang@pathfinderinc.org

Free language assistance may be available upon request. This notice is available from the ADA/Section 504/Title VI Coordinator in large print, on audiotape, and in Braille.

Pathfinder, Inc. Transportation Program
Title VI Complaint Procedures

Purpose: Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color, or national origin in programs receiving federal financial assistance. Pathfinder, Inc. has adopted a complaint procedure providing for prompt and equitable solution of complaints alleging any action prohibited by the U.S. Department of Justice regulations including but not limited to Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, Civil Rights Restoration Act of 1973, Civil Rights Restoration Act of 1987, and Americans with Disabilities Act of 1990.

How to File a Complaint:
Any person believing he or she has been excluded from, denied participation in, denied the benefits of, or otherwise has been subjected to discrimination under any Pathfinder, Inc. service, program or activity (whether federally funded or not) due to that person’s race, color, national origin, religion, sex, age, or disability has the right to file a complaint. Pathfinder, Inc.’s Personnel Policy governs employment-related complaints of discrimination. The complaint must be in writing and submitted no later than 180 calendar days after the alleged violation.

The complaint should include:
  • Your name, address, and phone number (or other contact information)
  • The location of the alleged discrimination
  • The date of the alleged discrimination
  • A description of the problem
Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.

Submit complaints to:
Lindsey Lang, Title VI Coordinator
Pathfinder, Inc.
2520 West Main Street
Jacksonville, Arkansas 72076
Phone: 501-982-0528 (Voice/TTY 711)
Email: lindsey.lang@pathfinderinc.org

Investigation Process:
Within 15 calendar days after receipt of the complaint, the Title VI Coordinator or designee will contact the complainant to discuss the complaint and the possible resolutions. Within 30 calendar days of the meeting, the Title VI Coordinator or designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of Pathfinder, Inc. and offer options for substantive resolution of the complaint. If the complainant is dissatisfied with the response, they may appeal the decision to the Federal Transit Administration (FTA).

Record Retention:
Pathfinder, Inc. will retain a log of all Title VI complaints received by the Title VI Coordinator for at least five (5) years. The log includes the date the complaint was filed, a summary of the allegations, the status of the complaint, and actions taken in response to the complaint.

Alternate formats of this policy (large print, Braille, audiotape) are available upon request. Please contact Lindsey Lang at 501-982-0528 (Voice/TTY 711).
Title VI / ADA Complaint Form